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Nov 12, 2014

Terms and Conditions of Sale, Service and Technical Support ("Terms and Conditions")

These terms and conditions apply to and form an integral part of all quotations and offers made by Laserworld Asia Co., Ltd. (“LWA”), all acceptances, acknowledgements and confirmations by LWA of any orders by Buyer and any agreements regarding the sale by LWA and purchase by Buyer of goods and services, unless and to the extent LWA explicitly agrees otherwise in writing.


"Seller" means the Laserworld (Asia) Co., Ltd. Company selling products to the Customer as identified in LWA's Quotation or Invoice.

"Buyer" means the party identified in Seller's Quotation or Invoice who is purchasing products and/or services from Seller.

"Sales Contract" means a contract for sale by Seller to Buyer of the products and/or services; the Terms and Conditions are an integral part of the Sales Contract.



2.1 A Sale Contract shall come into existence only when Seller has notified Buyer of Seller's acceptance of Buyer's order and such notification shall be by email or by other means as agreed to by the parties. Seller may choose not to accept any order due to shortage of supply, pricing or other error, incompatible configuration or for any other reasons, even if Buyer has made payment to Seller.

2.2 Any quotation from Seller, whether confirmed by Buyer or not, shall not constitute an offer but an invitation for offer by Seller. The quotation shall constitute an order from Buyer to Seller when returned in writing to Seller with Buyer's signature. Products and prices shown on our websites are no offers with obligation.



3.1 All prices quoted in writing which have a period specified, are valid for the period specified on the quotation or until earlier acceptance by Buyer. Oral quotations made by Seller or written quotations which do not have a period specified, are valid only to the end of the business day upon which they are given.

3.2 The prices, payment terms and configurations of products and/or services are as expressly agreed in writing in the Sales Contract.

3.3 Unless credit terms have been expressly agreed by Seller, the purchase price is due at the closure of the contract. The payment of the goods or services is done through bank transfer or cash payment in advance, unless agreed differently. If Buyer does not pay any due payments in accordance with stipulated payment terms, default interest shall accrue on the outstanding balance at a daily compounded rate of 0.03% (or, if lower, the highest rate permitted by law) from the due date until the date the amounts are finally discharged in full (both before and after judgment). Such interest together with the overdue amount shall be consolidated and paid forthwith by Buyer upon Seller's demand. Until Buyer fully discharges any outstanding amounts which are due and owing, Seller shall have discretion to withhold delivery of products and/or provision of services. Seller reserves the right to demand immediate payment for any products and/or services that have already been dispatched.

3.4 Unless otherwise agreed in writing by Buyer and Seller, Buyer shall make payments to Seller in accordance with the chronological order of transactions undertaken, and Seller shall have discretion to apply any amounts received from Buyer in satisfaction of any sums due and payable by Buyer (including outstanding accounts receivables).

3.5 All prices in each Sales Contract are expressed exclusive of applicable taxes and duties which Buyer shall pay at the rates prescribed by applicable law.



Title to and risk in the products shall pass to Buyer upon delivery of the products to Buyer or its designated receiver. The right of ownership will only be transferred to Buyer after the payment is received successfully.



5.1 Seller shall, in accordance with stipulations in the Sales Contract, deliver the products to a designated receiver ("Designated Receiver") at the place of delivery ("Place of Delivery"). Costs of shipment are listed in the product descriptions and are being listed separately on the invoice. We inform you that shipping to foreign countries may cause additional taxes and / or fees.

5.2 The products shall be deemed to have been delivered to Buyer upon the products reaching the designated Place of Delivery and Buyer having signed for receipt (either the Designated Receiver signing for receipt, or in circumstances where the Designated Receiver is unable to sign for receipt, Seller may agree to Buyer's signed receipt pursuant to an enterprise chop or other legally authorized chop).

5.3 Seller may modify products and/or discontinue the production of products at any time without notice as part of Seller's policy of on-going product up-date and modification. Modified or updated products will have the functionality and performance of the products ordered. Buyer accepts that Seller's policy may result in differences between the specification of products delivered to Buyer and the specification of products ordered.



6.1 In the event that the purchase price includes first time installation of the products and the installation occurs within five days of delivery, the products shall be deemed as being accepted by Buyer upon Buyer's signature and/or chop on the "Customer Confirmation Letter" and "Installation Report". In the event that the purchase price includes first time installation of the products, but Buyer does not arrange for the installation to occur within five days of delivery, the products shall be deemed as being accepted by Buyer on the sixth day after delivery.

6.2 In the event that the purchase price does not include first time installation of the products, the products shall be deemed as being accepted upon delivery, unless Buyer notifies Seller to the contrary within five working days of delivery.



7.1 Unless specified otherwise, Seller warrants to Buyer that LWA branded products (RTI, HB-Laser, Laserworld, SwissLas; excluding third party products and software), will be free from defects in materials and workmanship affecting normal use for a period of one year from invoice date ("Standard Warranty"). During this period, if LWA branded products do not meet the Standard Warranty, Seller will, as Seller's sole liability and obligation and Buyer's sole remedy, be responsible for the repair or replacement of such products that have been returned from Buyer to Seller's facility.

7.2 This Standard Warranty does not cover damage, fault, failure or malfunction due to external causes, including accident, abuse, misuse, problems with electrical power, usage and/or storage and/or installation not in accordance with product instructions, failure to perform required preventive maintenance, normal wear and tear, act of God, fire, flood, war, act of violence or any similar occurrence; any attempt by any person other than Seller's personnel or any person authorized by Seller, to adjust, repair or support the products and problems caused by use of parts and components not supplied by Seller. The Standard Warranty does not cover any non-LWA branded products.

7.3 For products which Buyer has requested Seller to repair or replace, Buyer shall prepay the transport charges and buy the insurances or take the risks of the products loss or spoilage during the transportation. Seller will deliver the repaired or replaced products to Buyer with the transport charges prepaid.

7.4 Buyer agrees that, in relation to non-LWA branded products purchased through Seller, where such of the products are covered by the originating manufacturer's warranty, then the Standard Warranty shall not extend to such products and such originating manufacturer's warranty shall be the sole warranty in respect of such products. Buyer shall utilize that warranty for the support of such products.

7.5 The Standard Warranty set out in this Article 8 is in lieu of all other warranties and all implied warranties, conditions and other terms (whether implied by statute, common law or otherwise) are hereby excluded to the maximum extent permitted by law. This exclusion shall not affect any implied term which cannot be so excluded under applicable law.



If Buyer purchases additional service to be provided by Seller, Seller will, in addition to the above Standard Warranty, provide service to Buyer in accordance with the specific terms and conditions in the additional service contract between Seller and Buyer. Seller has no obligation to provide services until Seller has received full payment for the product or service contract for which service or technical support is requested.



9.1 Subject only to Article 10.4, Seller's total liability herein in respect of each event or series of connected events shall not exceed the total price paid for the purchase of products and/or services under these Terms and Conditions.

9.2 Subject to Article 10.4 and to the maximum extent permitted by applicable law, Seller shall not be liable to Buyer for any indirect or consequential loss or damages or any loss of business, loss of profits or loss of data arising out of or in connection with the purchase, use or performance of products or services (including in circumstances where data or software is lost, corrupted, deleted or altered, etc.)

9.3 Both parties agree: Seller may, in respect of any typographical error, clerical error or other omission in sales literature, quotations, price lists acceptances of orders, invoices or other documents or information issued by Seller, carry out corrections and the documents after correction shall govern.

9.4 Nothing in this Agreement shall limit or exclude either party's liability to the other arising in respect of: (i) fraud; (ii) death or personal injury arising from negligence; or (iii) any other liability which cannot be so limited or excluded under applicable laws.



These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong and each party hereby submits to the non-exclusive jurisdiction of the courts of Hong Kong in relation to any dispute arising under or in connection with this Agreement. The Sales Contract contains the entire agreement and understanding of the parties and (without prejudice to either party's liability for any fraudulent misrepresentation) supersedes all prior understandings and agreements with respect to its subject matter. Unless otherwise mutually agreed by the parties in writing, any alteration or amendment to or in connection with the Sales Contract shall be presented in writing and takes effect only after written confirmation by signature of an authorized representative of each party.

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